Return Policy (Customer returns)

Return Shipments Policy (“Policy”) governs the return request raised by the Buyer in accordance with the terms of this Policy (“Return Request”).

The Users understand that (hereinafter referred to as ‘we’) is an E-commerce platform operated by Themobilestore, and any return raised by buyer on our platform shall be our sole responsibility to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.


1.     The This Buyer may raise a Return Request on the Platform for any one of the following reasons:

1.    Product(s) is physically damaged or is defective, including damage to the outer box delivered;

2.    warranty issues or quality related issues with respect to the Product delivered;

3.    wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform;

4.    part of the Order/ Products is found to be missing due to reasons attributable to the Seller.


           2.     To raise the return buyer is requested to fill the  google form in the return request section filling                  all  the required information.


3.     At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:

1.     images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product; and/or (f) the IMEI number (in case the Product is a mobile phone);

2.     unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc.;

3.     copy of bill/ tax invoice for the Product received.

 If any further information or clarification is required from the Buyer, we will contact the Buyer.

4.     Depending on the category of Product, the Buyer may raise a Return Request for any of the     issues  as set within 2 days of receipt of product.

  Upon receipt of a Return Request from the Buyer, the same will be displayed on the Platform. We will        check the issue internally and based on the inspection The Return Request raised by the Buyer will          either be approved or rejected and the same will be communicated to the Buyer.

B. Refund and Replacement.

  On basis of the information gathered the buyer will be given either a replacement or refund of the               returned item only after, the returned items are received by us, and have been inspected for                       genuineness of the claim. We will make appropriate arrangements to pick up the shipment from the         buyer and the cost of shipping the product to us will be borne by the buyer.

   After this we will either give replacement or refund of the returned item being subjected to availability     of  stock.